Article 29 Age assurance solutions
Providers of services referred to in Article 6 of this Regulation shall put in place age verification solutions to verify, under the conditions set out in this Chapter, whether the recipient of the service has reached the minimum age pursuant to those provisions, or, where applicable, whether the creation of a parental account is necessary.
For the purpose of compliance with Article 6 providers referred to in that paragraph shall rely exclusively on an EU age verification solution using an EU proof of age attestation, provided by a third party, certified as conforming with the EU Age Verification Scheme and included in or verifiable against the respective EU lists referred to in Article 30, paragraph 1, point (a) and (b).
EU age verification solutions and EU proof of age attestations, shall be certified as conforming with the requirements of the EU Age Verification Scheme, as laid down in accordance with Article 30(2), by a public authority. European Digital Identity Wallets certified pursuant to Article 5c of Regulation (EU) No 910/2014 that comply with the requirements of the EU Age Verification Scheme shall be deemed to be certified in accordance with this paragraph. Providers of EU proof of age attestations and providers of EU age verification solutions shall comply with the requirements of the EU Age Verification Scheme.
For the purpose of complying with the obligations of Article 8(1) and Article 16(2) and 16(3), the providers concerned may use age assurance solutions other than the EU age verification solutions referred to in paragraph 2, where they can demonstrate that those solutions meet the requirements laid down in Article 27 and Article 28.
Providers of services and of systems referred to in paragraphs 1 and 4 shall ensure that recipients have access to an effective internal complaint-handling mechanism enabling them to lodge, by electronic means and free of charge, complaints against the outcome of the age assurance referred to in those paragraphs, where the recipient considers the outcome of the age assurance to be incorrect. Providers of online platforms, as defined in Article 3 point (i) of Regulation 2022/2065 may for the purpose of compliance with this Article use the complaint-handling mechanism laid down in Article 20 of that Regulation 2022/2065.
Where a provider of an operating system has obtained an age signal of a user, and where the age assurance used to obtain this age signal is in compliance with the requirements defined pursuant to Article 27, after obtaining consent of the user, the provider of an operating system shall enable the sharing of the age signal with providers in scope when such age signal of a user is required to comply with this Regulation.