Article 19 Child-friendly reporting and support tools for minors
Providers of online social networking services, of video-sharing platform services, of video gaming platforms, of AI companions, and of general conversational chatbots shall put in place mechanisms that allow minors to report content, accounts, groups, features or behaviour, as applicable, which they consider harmful to their privacy, safety, or security. Such mechanisms shall be easy to access and designed in a way that minors can understand. Where a provider is a provider of a very large online platform designated in accordance with Article 33 of Regulation (EU) 2022/2065, that provider shall ensure that those mechanisms are made available in the official language(s) of the Member State(s) in which the service is provided.
Where a provider referred to in paragraph 1 is an online platform subject to Article 17 of Regulation (EU) 2022/2065, any restrictions imposed following reports referred to in paragraph 1 of this Article shall be considered as a restriction of the visibility pursuant to Article 17(1), point (a) of Regulation (EU) 2022/2065.
Providers referred to in paragraph 1 shall take the necessary technical and organisational measures to ensure that reports submitted by minors in accordance with paragraph 1 are processed and addressed as a priority and without undue delay and that minors receive information about the procedure undertaken and the possibilities of redress.
Providers referred to in paragraph 1, shall:
ensure that minors have access to support and authoritative information sources when encountering illegal or harmful content on the service or system, including by informing minors of available resources and organisations at national and Union level;