Article 12 Contact and interaction safeguards
Providers of online social networking services and of video-sharing platform services shall put measures in place that ensure a high level of privacy, safety and security of minors as regards contacts between minors and other recipients of the service. Those measures shall at least ensure that:
other recipients of the service are not able to initiate direct contact with the minor, if the minor has not pre-approved such contact.
minors with an account are not included in contact recommendations or similar features aiming to enable other recipients of the service, including minors, to expand their contacts;
minors can only be added to a group with a limited or unlimited number of recipients of the service after their explicit agreement;
minors can easily block any other recipient of the service without having their identity disclosed to the blocked recipients of the service.
Providers of online social networking services and of video-sharing platform services shall implement safeguards to prevent recipients of their service from enticing or manipulating minors into approving the direct contact referred to in paragraph 1, point (a).
Providers of online social networking services and of video-sharing platform services shall put in place measures to limit the visibility of any information shared by minors and their interactions with other recipients of the service. Those measures shall include at least the following:
by default, other recipients of the service not previously accepted by the minor shall not be able to access account information of the minor or content uploaded or shared by the minor on the service;
recipients of the service without an account shall not be able to access account information of minors or content uploaded or shared by minors on the service;
the personal contact details of minors, such as their name, phone number, e-mail address and address, shall not be disclosed to or shared with other recipients of the service;
minors shall be able to easily control the visibility of any content shared, interaction and related metrics on the service;
other recipients of the service shall not be able to download or take screenshots of contact, location or account information of minors or of any content uploaded or shared by minors on the service;